Legal
Disclosure under Japan's Specified Commercial Transactions Act
Last updated: July 12, 2026
- Seller
- Social Decode LLC (ソーシャルデコード合同会社)
- Japanese corporate number
- 8011003023005
- Person responsible for mail-order sales
- Yuma Kakefuda (掛札 悠満)
- Address
- Shibuya Dogenzaka Tokyu Building 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043, Japan
- Telephone
- +81 80-6588-3290
- support@esim.instrial.com
- Sales website
- eSIM Scout (https://esim.instrial.com)
- Prices
- Tax-inclusive prices for direct sales are shown on the applicable product page and final order review screen. For third-party provider offers, the price and terms shown by that provider apply.
- Additional charges
- Customers are responsible for internet access needed to visit the site, download the eSIM, and use the service. Charges caused by unintended use of a home-carrier roaming service are not included.
- Payment method and timing
- Direct purchases, when available, are paid by credit card and charged when the purchase is confirmed. Purchases from linked providers are governed by that provider's payment terms.
- Delivery
- For direct purchases, eSIM information is normally provided on screen and by email promptly after payment confirmation. If delivery is prevented by a system failure, inventory issue, or review, we will explain the available remedy, which may include a refund.
- Requirements
- An unlocked, eSIM-compatible device and internet connection are required. Before purchase, confirm device support, destination, data allowance, validity, hotspot rules, and when plan validity begins.
- Cancellation and refunds
- Because an eSIM is a digital product, customer-requested cancellation or refund is generally unavailable after issuance, installation, or activation. If a direct eSIM cannot be supplied for a reason attributable to us, or the issued product differs from the confirmed order, we will review the case and provide a replacement or refund as appropriate. Contact support before issuance to request cancellation.
- Network quality
- Speed, coverage, and availability vary by device, local network, radio conditions, congestion, outages, and roaming partner. Continuous connectivity is not guaranteed.
Product-specific terms shown on the product and checkout pages take priority. Contact support@esim.instrial.com for support. See our Privacy Policy.